IBM Maximo Service Management
Allow end users to submit new service requests, as well as track and update open service requests. Apply additional service management best practices through IBM Tivoli Service Request Manager and further align asset management goals and priorities in a manner that best supports overall business objectives.
By infusing comprehensive service level management into your asset management practice, you can:.
- Define service offerings to help improve organizational communication and verify that the services provided are those required to support the business.
- Establish service level agreements (SLAs) to help increase communication between your organization and the business units, and help align service levels with business objectives.
- Proactively monitor service level delivery proactively against metrics to avoid missing service level commitments.
- Implement escalation procedures to properly manage resources to achieve service level commitments.
