newScale Facilities Service Catalog

At CFI we are focused on implementing tools that provide our customers with a proven return on investment. One such tool is the newScale Facilities Service Catalog, which has helped numerous CFI customers to reduce their service delivery costs by as much as 30 percent and cycle times by nearly 50 percent.

The newScale Facilities Service Catalog™includes 150 of the most common facilities service request and fulfillment processes such as new building maintenance, move requests, security, and other key health and safety issues. It also simplifies request management and routing through its built-in web capabilities.

CFI consults with you to customize and configure the Service Catalog software to meet your organization’s specific business requirements. We also help you to fully integrate the software with Maximo, Archibus and your other facilities applications and with your existing financial software.

Key benefits include:

• Deliver customized facilities services – The Service Catalog’s web-based design tools, allow you to easily edit and configure the services to meet the specific needs of your organization.
• Ensure fast return on investment -- Each of the 150 services in the Service Catalog is pre-configured to enable rapid deployments in as little as 45 days. The description, service parameters, and work plan steps clearly outline the service and expected service levels.
• Simplify documentation and routing procedures -- The Service Catalog provides ready-made content including employee and service team forms, initial work queues, and a pre-configured hierarchy of the organizational approvals required at each stage of the service request.
  

Case Study

Starbucks Coffee Chooses newScale RequestCenter Software to Automate the Management of Requests for Global IT Services

Starbucks calculates a hard dollar savings of $1.8 million dollars annually in addition to eliminating 1 million hours in service request wait time. "With newScale we saw immediate benefits in the number of requests we can manage, as well as a significant reduction in cost. At a high growth company like Starbucks, slowing the rate of IT expenditures while improving service is essential." -- Kenneth Stringer, VP of Starbucks IT Global Shared Services.