Maximo Service Management

Allow end users to submit new service requests, as well as track and update open service requests. Apply additional service management best practices through IBM Tivoli Service Request Manager and further align asset management goals and priorities in a manner that best supports overall business objectives. By infusing comprehensive service level management into your asset management practice, you can:.

• Define service offerings to help improve organizational communication and verify that the services provided are those required to support the business.
• Establish service level agreements (SLAs) to help increase communication between your organization and the business units, and help align service levels with business objectives.
• Proactively monitor service level delivery proactively against metrics to avoid missing service level commitments.
• Implement escalation procedures to properly manage resources to achieve service level commitments.

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Maximo Asset Management Overview

Maximo 7.1 Brochure

Maximo System Architecture

Industry Solutions

Maximo Essentials

Modules

Asset Management

Work Management

Service Management

Contract Management

Materials Management

Procurement Management

Related Products

Xtivity

GridLogix

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More info on CFI's MAXIMO consulting services

For more information, visit IBM's Maximo Asset Management website.