Key Performance Indicators (KPI’s) / Metrics

The best metrics / KPI’s highlight opportunities for improvement and drive results. At the macro level they provide a way to measure performance and may include cost per sq. ft., productivity, sq. ft. per person, and customer satisfaction. At the micro level they help create change. The most effective organizations feed macro-operating metrics by having good micro metrics. These sub-metrics are tailored to your specific situation. They allow each worker to make changes as needed.

For metrics to be effective they must:

• Be based on accurate data
• Be easy to produce regularly and consistently
• Provide a quick overview
• Be detailed enough to be actionable
• Be appropriate for your situation

CFI can help design your operating metrics and more importantly get the data in order to deliver results.

More Metrics Examples