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ARCHIBUS |
The fluctuating nature of on-demand work makes it
difficult for managers to predict the volume of work requests or plan
in advance of needs. They require tools that help them better manage
their processes, thereby increasing productivity and improving overall
performance. The ARCHIBUS/FM Work Wizard is the ultimate solution for
such challenges, providing a quick and easy way to extend the responsibilities
of work order management to everyone in the organization, even those
who have limited knowledge about facilities and infrastructure management.
- Streamlines the work order process to improve
customer satisfaction while maintaining existing business practices
- Improves work order processing time by displaying
critical information and filtering out irrelevant data
- Updates work orders instantly to provide up-to-the-minute
status reports
- Enables personalization of the application without
costly customization efforts
- Deploys quickly and easily with minimal training
required
- Work Order Management
- Help Desk Operations
- Call Center Functions
- Labor/Material Tracking
- Estimating/Scheduling Activities
- Condition Assessment Reporting
The Work Wizard helps you complete any type of work
request quickly, inexpensively, and accurately the first time, boosting
customer satisfaction. The application can be quickly deployed with
minimal staff training. You can issue a request directly to
the field for fast problem resolution. Control inventory and expenses
by recording actual costs, parts, and labor required to resolve a work
request. The Work Wizard maintains a running history of building and
equipment maintenance, allowing you to better estimate and plan for
future jobs. The Work Wizard can also record customer satisfaction levels
following the completion of a job, providing
useful feedback on the work performed.
- Immediately issue requests to the field for emergency
situations
- Log actual costs, parts, and labor associated with
a specific job
- Measure the effectiveness of the process with customer
satisfaction surveys
Take control of work order management by closely
tracking the status of each order. The Work Wizard guides users through
the entire process, ensuring that no step is skipped or taken out of
sequence. See your workload at a glance and more efficiently
assign work, based on priority or available resources. New requests
can be flagged as they arrive, helping you better plan for work order
volume and stay in control of your process.
- View workload by location, trade, priority, craftsperson,
scheduled date, among other options to quickly assign and dispatch
people to the most important tasks first
- Identify new work requests with auto-notification and
color-coding features
- Easily access the details of every work request and
work order in the system to avoid scheduling conflicts or unnecessary
site visits
- Allow craftspeople to update work order statuses from
the field using handheld devices
The Work Wizard adapts to your existing work process,
letting you manage each phase of work according to your own business
practices, without costly customization fees. You decide which steps
to include; it is easy to change these preferences as
your process changes. Streamline your workflow process with features
that allow quick access to information and automatic data entry in multiple
places.
- Customize your work order flow to reflect your process
and avoid costly re-training
- Enforce your work process and standards with process
control and validation checks
- Reduce manual input and maintain data integrity with
auto-add and auto-complete features
Use the Work Wizard in conjunction with other ARCHIBUS/FM
applications to enhance its capabilities. The Building Operations Management
application extends the capabilities of the Work Wizard, allowing you
to track and schedule preventive maintenance, level work loads, and
identify scheduling conflicts. You can also analyze equipment history
and budgets, plan and calculate
inventory usage, and monitor labor performance.
- ARCHIBUS/FM Web Central® expands work request capabilities
to the rest of the organization. Employees simply submit their requests
via the Web and can monitor the request's ongoing status
- ARCHIBUS/FM Workflow Controller Solutions automate
redundant manual processes, leveraging your existing information technology
infrastructure
 Download
the ARCHIBUS/FM Work Wizard
Module info as a PDF
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