CFI - ARCHIBUS Facilities Management Software

ARCHIBUS

ARCHIBUS Service Desk / On Demand Work

Simplify the initiation, dispatch, and management of service requests and work orders.

Streamlines requests for all organizational services, including work orders, through self-service forms, automated process feedback, notifications of pre-defined status changes, and more
Reduces administrative overhead and operating costs by enabling a self-service environment
Increases efficiency by enforcing Service Level Agreements which control access to resources and define resource availability
Improves performance measurement/analysis and customer satisfaction

The Planning Board^TM interface allows supervisors to graphically schedule trade estimates to available craftspersons by simply dragging and dropping tasks onto a craftsperson's schedule

ARCHIBUS Service Desk is a Web-based application that provides a self-service process for commonly requested services, including maintenance, moves/adds/changes, room reservations, project management, among other requests. Service Desk automates the service request cycle through Service Level Agreement (SLA) designations that authorize, prioritize, route, and complete requests. To handle more complex maintenance-specific workflows, Service Desk is complemented by ARCHIBUS On Demand Work, a Web-based work request/order management application that provides control when organizations need to plan, schedule, and track a large range of detailed maintenance management functions.

Download the ARCHIBUS Service Desk info as a PDF